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Honor Code FAQ

Here are some answers to common questions asked about the Popeyes® Louisiana Kitchen, Inc. (PLKI) Honor Code.

How can I report a suspected or actual violation?

There are three ways to report a violation:

  1. By contacting your supervisor
  2. By calling the PLKI Honor Code Line at 1.800.245.1491
  3. By mail:
    Chief Compliance Officer
    Restaurant Brands International Inc.
    226 Wyecroft Road
    Oakville, Ontario L6K 3X7

What are the operating hours for the PLKI Honor Code Line (1.800.245.1491)?

The PLKI Honor Code Line is answered 24 hours a day, 7 days a week and is staffed by an agency not affiliated with PLKI.

Is there caller ID on the 1.800.245.1491 PLKI Honor Code Line?

No. PLKI does not track the phone number of callers to the PLKI Honor Code Line. Also, by special arrangement, the origin of calls to the PLKI Honor Code Line does not appear on any phone bills received by PLKI. So anyone who wishes to remain anonymous may do so without concern that the phone number they called from will be known by PLKI.

Are PLKI Honor Code Line calls taped?

No. None of the calls received through the PLKI Honor Code Line are taped or otherwise recorded.

When I call the PLKI Honor Code Line to report an actual or suspected violation, what information will I be asked to provide?

To facilitate a thorough investigation, it is necessary to know the name of the operating company, brand or business unit where the actual or suspected violation occurred along with other pertinent details such as who, what, when, where and how.

Can I remain anonymous and still keep track of the status of my call to the PLKI Honor Code Line?

Yes. You will be assigned a case number so you may call back to inquire on the status of your report.

How long does it take for me to receive an update?

Depending on the nature of the report, an update may take anywhere from a few hours to several months. If you submit an anonymous report, you will need to call the PLKI Honor Code Line to receive an update: 1.800.245.1491.

What happens when an employee or other person contacts the PLKI Honor Code Line?

If you have a question or need clarification on a matter, you will receive a prompt response as a follow-up, provided that the call is not anonymous. If callers wish to remain anonymous, they will not receive a follow-up response to their call. They have the option to make a follow-up call to the PLKI Honor Code Line to check the status of the investigation into their report. If you are calling or writing to report what you believe to be misconduct, a case file will be created and the matter will be thoroughly investigated.

When you contact the Chief Compliance Officer, you will be treated with dignity and respect and your communication will be protected to the greatest extent possible.

Your concerns will be taken seriously and to the extent possible, you will be informed of the outcome, if possible. Anyone who tries to stop you from contacting the PLKI Honor Code Line is subject to disciplinary action up to and including termination of employment.

What do I do if my supervisor ignores my complaint or starts to make things difficult for me after I complain?

If the first person you approach under the Honor Code process is unresponsive or retaliates against you, proceed immediately to the next level of management in your area. If for any reason you believe your complaint is not being adequately addressed, you should immediately contact the PLKI Honor Code Line at 1.800.245.1491.

What typically happens if, as a result of a report, an allegation is substantiated?

Action taken as a result of a substantiated case varies depending on the type of case and the severity of the complaint. Termination of employment, suspension, written or oral reprimands and counseling are among actions typically taken as a result. Sanctions are often accompanied by other corrective actions including training, accounting adjustments, reassignment or reorganization and policy revisions.

What should I do if someone asks me to do something I think violates the Honor Code, PLKI policy or is illegal?

Don’t do it. No matter who asks you to do something, if you know it is wrong, you must refuse to do it. If you believe someone has asked you to do something inappropriate, you must also report the request to a level of management above your supervisor or to the PLKI Honor Code Line.

PLKI will not tolerate any retaliation or harassment of any PLKI employee who in good faith reports an actual or suspected violation of the policies and laws discussed in this Honor Code.

How can I determine if information is to be considered “proprietary” if it does not bear a proprietary legend?

You should attempt to contact the person that generated the information and/or your supervisor. It is the responsibility of that person to determine the appropriate restrictive legend. If that person cannot be located, then you should base your decision as to the appropriate legend based on the following criteria:

  • The nature of the information
  • The sensitivity of the information
  • The value to the corporation
  • The recipient of the information: employees, contractors, suppliers, potential clients or the public

If after such an analysis you remain uncertain as to whether or not the information is proprietary, speak to your supervisor.

I realize that I can’t buy RBI stock based on inside information, but can I advise a family member or friend to do so?

No. You would be violating insider-trading laws, just as if you were buying stock yourself. Both you and the person you advised would be violating the law.